What should I do in case of a defective item?Updated a year ago

If you receive a defective item or if your item is damaged, we apologize for any inconvenience. To address this issue, please follow these steps:

1. Email our customer service team at [email protected].

2. Attach a photo of the defective or damaged item in your email.

3. Make sure the item is still within the 24-month warranty period.

4. Our team will promptly assist you in resolving this matter.

We appreciate your understanding, and please feel free to reach out if you need further assistance or have any questions.